Mystery Trips Terms and Conditions
Please read the following terms and conditions carefully, as they incorporate the basis upon which bookings are accepted by Mystery Trips. The website of www.mysterytrips.com.au ("the Site") is owned and operated by Pinpoint Travel Group Pty Ltd ABN 70 00 374 5999, Lic No 2TA002974. On this website and in these booking conditions Pinpoint Travel Group Pty Ltd and entities that are related or affiliated with it in the provision of the services it agrees to provide (where the context admits, together with its and their employees and agents) are included in the expressions the "Company", "Mystery Trips", "we", "our" or "us" and a person taking advantage of the services offered by Mystery Trips, all other persons (if any) included with that person in the booking and that person's or those persons' travel agent (if any) are included in the expression "you", "your", a "client" or "passenger".
Mystery Trips generally offers various services at prices that are below, and sometimes well below, the prices charged by suppliers for the same services. While the Company does not warrant or represent that any particular service will be available at a discounted price, suppliers are only willing to offer goods and services through the Company on the basis that the terms and conditions set out in this document are accepted by you. The Company considers these terms and conditions to be fair and reasonable in the context presented by discounted prices for services. When you acquire goods and services according to these terms and conditions, you will be taken to have agreed that the opportunity to acquire those goods and services renders these terms and conditions fair and reasonable in all the circumstances. The fact that you are willing to purchase unknown goods and services makes it necessary to include terms and conditions that might otherwise be susceptible to a challenge based on fairness. If you have any reservations about the fairness of these terms and conditions you should not proceed with a Mystery Trips booking.
1. Booking Arrangements:
Bookings need to be made a minimum of 10 business days in
advance of departure date, subjected to blackout dates including but not
limited to Christmas and Easter, public and school holidays. Details of your
travel will be forwarded 2-3 days prior to departure.
Mystery Trips vouchers
On receipt of
payment a Mystery Trips voucher will be sent to you via post within 5 business
days. Voucher is valid for 12 months from the date of purchase; travel is to be
completed prior to expiry. Once the voucher has been redeemed and confirmed,
details of your travel will be forwarded 2-3 days prior to departure. Booking of travel arrangements and payment thereof shall be considered proof that you have read our booking terms and conditions and that you accept them without reservation as constituting the entire agreement between yourself and the Company which can only be varied by an officer of Mystery Trips in writing. The person making a booking shall be responsible for discovering the suppliers’ terms and conditions and be deemed to have accepted our booking terms and conditions on behalf of all persons named in the booking. The Company does not own nor operate the airlines, hotels, sightseeing, shipping, transfer or vehicle hire companies or cruise lines (herein called "suppliers") whose transport, accommodation or meal services you may receive on your holiday. All holiday components sold by the Company are provided by reputable suppliers, which operate in accordance with the standards set down by their own local authorities. The Company bookings therefore are subject to the terms, conditions and limitations of such suppliers, some of which exclude or limit liability in respect of death, injury, delay, loss or damage to your person and/or effects. The Company recommends that all passengers take out adequate travel insurance cover valid for the entire duration of the holiday.
2. Changes in Price and Itineraries:
Prices are in Australian dollars (except where noted otherwise), are correct at the time of publication and are subject to change without notice. All prices are inclusive of Australian GST where applicable. In the event we become aware of airline schedule changes or those made by our suppliers or for any reason beyond our control, we will use reasonable efforts to notify you.
All payments for bookings for any products acquired via the Company website must be paid in full by Credit Card (Visa, American Express®, or MasterCard®. You must therefore provide us with all the required details. An additional credit card fee of 2% is charged on all Mystery Trip bookings. Full payment is required at the time of booking.
4. Prices and Invoice Errors:
(a) The Company endeavours to ensure that all prices listed on the Site are accurate and up-to-date.
5. Cancellations, alterations, refunds and reissues:
Mystery Trips bookings cannot be changed and no refund is available at anytime for cancellations, including after holiday has commenced or in respect of any accommodation, meals or any other services not utilised. Please note that employees of any supplier are not authorised by the Company to make any undertakings to a client in respect of refunds or other matters.
6. What's Not Included in the Price:
Baggage fees (not included for Mystery Flights only. Baggage fees are included for all Mystery Package products), insurance, laundry, phone calls, beverages, meals not detailed in the itinerary, airport transfers, tips to Tour Directors, motor coach drivers and local city guides, items of a personal nature, expenses, fees or costs incurred in case of illness. The Company is not liable for any expense, costs or loss incurred in relation to such matters. You agree not to hold the Company responsible for any such things.
You should arrange your own insurance. The Company recommends travel insurance against loss of payment through cancellation charges, baggage loss, medical expenses and theft. The Company makes no representations or guarantees concerning reimbursements of funds paid by you under any insurance claim. You agree not to hold the Company responsible for any decision made by insurers, and/or by any suppliers, or requirements of any overseas country or governmental authority or overseas laws and policies.
Passengers are entitled to carry onboard one piece of cabin baggage. Please note size and weight restrictions apply for carry on and check in baggage – passengers should check at the time of receiving their information, prior to travel. Any excess baggage charges are the passenger's responsibility. Mystery Trips cannot be held responsible for excess baggage charges or baggage unable to be carried due to restrictions.
9. Hotel Locations and Descriptions:
Hotel Property name and description are secret due to the concept of Mystery Trips while approximate location might be indicated. Please note that any images on this website are only used as editorial. Specific bedding configuration cannot be guaranteed. Mystery Trips prices include existing bedding in room only. Any extra bedding requested by you may incur an additional cost. Cost of government taxes and services charges on accommodation/hotel services provided in the itinerary is included.
10. Hotel Check-In:
To guarantee charges for incidental items, suppliers require validation of a current credit card upon check-in.
11. Room Bedding Guide:
Prices on this website are based on twin share using existing bedding in the room. Special requests for particular arrangements must be made with our call centre at the time of booking. E.g. twin share - separate beds, additional rollaway beds may be arranged at time of check-in and charges are payable direct to the hotel. Please note that the 'Bedding Guide' is provided purely as a guide, which may change, subject to hotel renovations or other circumstances and cannot be guaranteed. Persons travelling alone are required to pay the single room rate. An adult must accompany persons under the age of 18. Check in/check out times vary at each hotel.
12. Holiday Variations:
If unforeseen circumstances beyond our control require us to make necessary changes to your holiday, we reserve the right to cancel or reschedule departures and itineraries with as much notice as is possible Prices may be updated throughout the year as Mystery Trips is advised.
13. Frequent Flyer Points:
Airfares may or may not attract Frequent Flyer points. This decision rests with the airline and is not the responsibility of the Company. For further information please contact the airline directly.
Limitations and Liability:
The Company arranges your holiday, which will be provided by other suppliers. The Company has offices in Rozelle New South Wales Australia. The Company sells holidays in Australia that are arranged by the Company or by entities related to or affiliated with it. The Company provides you and other passengers with bookings, arrangements, ticketing and other ancillary and related services. The Company does not itself provide the transport, accommodation, meals or other facilities described on this website that you may receive on your holiday, all of which are provided by air and land carriers, cruise operators, hoteliers or suppliers of other services as principals. The Company agrees to make the reservations with the principals offering the services described on this website on these terms and conditions. All coupons, exchange orders, contracts, tickets or vouchers issued by the Company (collectively "vouchers") are issued subject to all tariffs terms and conditions contained in the contracts in use by the principals when used and constitute the sole contract between the principal and the passenger. Acceptance of such vouchers constitutes acceptance of the foregoing.
The Company shall be responsible to the passenger for arranging supply of the services described on this website, except where such services cannot be supplied or the itinerary used is changed due to delays or other causes of whatever kind or nature beyond the control of the Company. In such circumstances, the Company will do its best to arrange supply of comparable services and itineraries and there shall be no refund in this connection. In the absence of its own negligence, neither the Company nor any agent or affiliate has any liability for any cancellations, diversions, substitution of equipment, variations, postponements or any other act, omission or default of air or land carriers, cruise operators, hoteliers or hotels, transport companies or any other suppliers nor for any consequences thereof such as changes in services, accommodation or facilities. In the absence of its own negligence neither the Company nor any agent or affiliate shall be liable for any loss or damage to baggage or property, or for injury, illness or death, or for any damages or claims whatsoever arising from loss, negligence, delay or from the act, error, omission, default or negligence of any person not its direct employee or under its exclusive control, including any act, error, omission, default, or negligence of any country, government or governmental authority, officer or employee. Neither the Company nor any agent or affiliate is responsible for any criminal conduct by any third parties. All bookings agreed to be made by the Company with the provider of any transport or other services are subject to the terms and conditions imposed on such suppliers in relation to matters that may not be expressly the subject of our agreement with them and, in particular, to the applicable laws, requirements and policies of any government, governmental authority or employee including, visa, entry, exit or transit. Where the passenger occupies a motor coach seat fitted with a safety belt, neither the Company nor any agent, affiliate or supplier concerned will be liable for any injury, illness or death or for any loss damage or claim whatsoever arising from any accident or incident if the safety belt is not being worn at the time of such accident or incident. The Company accepts responsibility only for the services it provides. The Company does not accept responsibility or liability for any acts, omissions or defaults whether negligent or otherwise, of suppliers. Neither the Company, nor any agent or affiliate accepts any responsibility or liability of any nature whatsoever for the acts, omissions or defaults (whether negligent or otherwise) of any governmental authorities, their officers, or employees or of any employees, or agents of airlines, air carriers, coach operators, other land carriers, shipping companies or operators, cruise or ferry operators, any other transport providers, hoteliers or other accommodation providers, any other facilities providers, tour directors, tour guides, travel agents, or the providers to you of meals, other goods or other services on your holiday or in relation to it and over whom the Company, its agents or affiliates have no direct control. Neither the Company nor any agent or affiliate accepts any responsibility or liability of any nature whatsoever including but not limited to contract, in tort or under any other law for any injury, damage, loss, delay, additional expenses or inconvenience caused by your own acts and/or omissions, or other events which are beyond their control including force majeure or other events including but not limited to war, civil disturbance, fire, floods, severe weather, acts of God, acts of government or any other authorities, failure of equipment or machinery. Neither The Company nor any agent or affiliate accepts any liability or responsibility for any terms, conditions or requirements of any third party who provides some service in the course of your holiday. If you decide that you do not want to visit a city or part of a city you intended to visit because of any law, condition or requirements of any government or governmental authority, official, servant or agent, you are responsible for any costs, expenses, charges, fees, losses or damage incurred as a consequence and any cancellation or amendment fees. Neither the Company nor any agent accepts any responsibility or liability for your acts, omissions, defaults, conduct, state of health, condition or circumstances. Every effort is made to ensure website accuracy at all times. However, the Company cannot be held responsible for printing or typographical errors or errors arising from unforeseen circumstances.
It is your responsibility to comply with the terms, conditions and requirements of any service provider, or any country or governmental authorities, or to bear any costs or losses incurred as a consequence of you not complying with them.
Standard of Service:
The standard of service in your holiday is based on various factors and neither the company nor its servants or agents represent or guarantee the standard or fitness for purpose of the accommodation or services provided.
Law and Jurisdiction:
The agreement between the Company and the passenger in respect of the services to be provided by the Company to the passenger and which is constituted by the terms and conditions contained on this website (and no other matters) is governed by the laws of New South Wales, Australia. The Company and the passenger submit to the exclusive jurisdiction of the Courts of New South Wales and Courts of appeal there from.
Should be lodged in writing to the Company (444 Locked Bag, Balmain, 2041, NSW) within 30 days of return from Mystery Trips with supporting documentation. No airline by virtue of being depicted on this website represents itself either as contracting with any purchaser of a holiday from or as having any other legal relationship with such purchaser.
The Company is a participant in The Travel Compensation Fund (TCF). TCF is a fund administered by a regulatory body established by government to protect consumer funds in the event of a member's financial failure. The Company's clients can have complete confidence that the Company meets the strict financial criteria necessary for participation in the TCF.
For updated travel information including current issues, travel advice and travel tips visit: www.smartraveller.gov.au
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